Frequently Asked Questions

In order to book a service, follow the steps below:

 

  • Search for the category you need
  • Click on the category and book the service you are interested in
  • Add the item/s you wish to book to your cart
  • Click on “Book Now” and confirm to proceed to the next step
  • Select address and preferred date & time of the service
  • Proceed to pay
You can reschedule your booking via email, chat support, or by calling us at 0800525256.

 

See terms and conditions below:
  • Rescheduling within 60 minutes prior to scheduled appointment or on-site (When the professional is at your house) – 50% of the total cost of the job
You can cancel your booking via email, chat support, or by calling us at 0800525256.

 

See terms and conditions below:
 
  • Cancellations within 60 mins from booking time or booking acceptance – no fee
  • Cancellations made within 24 hours prior to the start of the job – $10 cancellation fee
  • Cancellations made on the day of booking or on-site (When the professional is at your house) – 50% of the total cost of the job

Once you place a booking, you will receive a confirmation via email informing you that the booking has been accepted. A trained professional will be assigned immediately.

The professional’s contact details are shared with you in the booking section of your app. Open your booking page and look for the professional’s contact details.

Our professionals generally reach within the scheduled time of booking. Our team gets notified when the professionals start their jobs. A NexDo representative will be in contact with you in case our professionals arrive late. For any complications, please get in touch with us via email.

You will be asked to rate and give a review on the professional every time after a service has been provided.

We can send the same professional for your next service depending on their availability.

Please allow 5-7 business days for the refund to reflect in your account.

All services must be paid online upon booking. You can pay using debit/credit cards or via Paypal.

All our prices are fixed and cover the equipment and products.

Yes, you can book for services on any day of the week!

This depends on the size of the house and the availability of cleaners in your area. We have multiple teams of different sizes in various areas around Auckland.

It’s up to you. You can add instructions on the booking process which we pass on to our cleaners if you’re not home.

Yes, our prices are inclusive of GST.

You can reschedule your booking by contacting us via chat support or our hotline 0800525256. Cancellation of booking may include charges depending on the cancellation time prior to the service.

Depending on the weather and how much sunlight/air the rooms are getting, we recommend allowing 24 hours before the carpet fully dries.

If a recurring booking has been cancelled before 3 services are completed, a cancellation fee of $30 is applicable. You can contact us via email at contact@nexdo.co.nz to request for cancellation.