Frequently Asked Questions
- Payments will be automatically charged to your card 3 days prior your next scheduled service.
- If you are unable to settle payment for the service a day prior to your booking, your booking and subscription will be put on-hold.
- If you do not go ahead with the subscription service (cancellation prior to your second scheduled booking) you are liable to being charged the one-time booking fee of $15.00 for home cleans, and $30.00 for lawn mows.
- Booking reschedule and cancellation terms apply.
- Search for the category you need
- Click on the category and book the service you are interested in
- Add the item/s you wish to book to your cart
- Click on “Book Now” and confirm to proceed to the next step
- Select address and preferred date & time of the service
- Proceed to pay
- A rescheduling fee of $25 is applicable for a reschedule made within 24 hours of this booking.
- Free cancellation till 4 pm the day prior to the booking time. A cancellation fee of $50 or a reschedule fee of $25 will be applicable thereafter.
Once you place a booking, you will receive a confirmation via email informing you that the booking has been accepted. A trained professional will be assigned immediately.
The professional’s contact details are shared with you in the booking section of your app. Open your booking page and look for the professional’s contact details.
Our professionals generally reach within the scheduled time of booking. Our team gets notified when the professionals start their jobs. A NexDo representative will be in contact with you in case our professionals arrive late. For any complications, please get in touch with us via email.
You will be asked to rate and give a review on the professional every time after a service has been provided.
We can send the same professional for your next service depending on their availability.
Please allow 5-7 business days for the refund to reflect in your account.
All services must be paid online upon booking. You can pay using debit/credit cards.
All our prices are fixed and cover the equipment and products.
Yes, you can book for services on any day of the week!
This depends on the size of the house and the availability of cleaners in your area. We have multiple teams of different sizes in various areas around Auckland.
It’s up to you. You can add instructions on the booking process which we pass on to our cleaners if you’re not home.
Yes, our prices are inclusive of GST.
You can reschedule your booking by contacting us via chat support or our hotline 098853007. Cancellation of booking may include charges depending on the cancellation time prior to the service.
Depending on the weather and how much sunlight/air the rooms are getting, we recommend allowing 24 hours before the carpet fully dries.
If a recurring booking has been cancelled before 3 services are completed, a cancellation fee of $30 is applicable. You can contact us via email at contact@nexdo.co.nz to request for cancellation.
If you wish to only get a part of your house cleaned, please book each item individually.
