Frequently asked questions

How can I book a service?


In order to book a service, follow the steps below:

  • Search for the category you need
  • Click on the category and book the service you are interested in
  • Add the item/s you wish to book to your cart
  • Click on “Book Now” and confirm to proceed to the next step
  • Select address and preferred date & time of the service
  • Proceed to pay




How can I reschedule my booking?


You can reschedule your booking via email, chat support, or by calling us at 0800525256. See terms and conditions below:

  • Rescheduling within 3 hours prior to scheduled appointment - $10 rescheduling fee
  • Rescheduling within 60 minutes prior to scheduled appointment - 50% of the total cost of the job




How can I cancel my booking?


You can cancel your booking via email, chat support, or by calling us at 0800525256. See terms and conditions below:

  • Cancellations within 60 mins from booking time or booking acceptance - $5 cancellation fee
  • Cancellations made within 24 hours prior to the start of the job - 50% of the total cost of the job
  • Cancellations made on site (When the professional is at your house) - 50% of the total cost of the job




How do I know if my request has been confirmed?


Once you place a booking, you will receive a confirmation via email informing you that the booking has been accepted. A trained professional will be assigned immediately.




How can I contact the professional?


The professional’s contact details are shared with you in the booking section of your app. Open your booking page and look for the professional’s contact details.




What if the professional comes late to deliver the service?


Our professionals generally reach within the scheduled time of booking. Our team gets notified when the professionals start their jobs. A NexDo representative will be in contact with you in case our professionals arrive late. For any complications, please get in touch with us via email.




How can I rate and review the service of a professional?


You will be asked to rate and give a review on the professional every time after a service has been provided.




Am I able to book the same professional for my next service?


We can send the same professional for your next service depending on their availability.




I’m waiting for my refund. How long does it take?


Please allow 5-7 business days for the refund to reflect in your account.




How do I pay for services?


All services must be paid online upon booking. You can pay using debit/credit cards or via Paypal.




Does the price cover the products?


All our prices are fixed and cover the equipment and products.




Do you work during the weekends?


Yes, you can book for services on any day of the week!




How many people will come to clean my house?


This depends on the size of the house and the availability of cleaners in your area. We have multiple teams of different sizes in various areas around Auckland.




Do I need to be home during the service?


It's up to you. You can add instructions on the booking process which we pass on to our cleaners if you’re not home.




Does the price include GST?


Yes, our prices are inclusive of GST.




Can I cancel or reschedule my booking?


You can reschedule your booking by contacting us via chat support or our hotline 0800525256. Cancellation of booking may include charges depending on the cancellation time prior to the service.




How long does it take for my carpet to dry?


Depending on the weather and how much sunlight/air the rooms are getting, we recommend allowing 24 hours before the carpet fully dries.




Is it a carpet steam clean or a shampoo clean?


We only offer carpet shampooing services.




Does my oven have to be working for the service?


Yes, our professionals need the oven to be working so they can add the solution before dissolving it by heating the oven.